Return & Refund Policy

At Shine with Kasturi, we are committed to delivering high-quality products and services to our customers.
Due to the nature of our products, we do not accept any returns or exchanges.
However, if you receive a damaged or defective product, we are here to help.
Please read our return and refund policy carefully before making a purchase.

Damaged or Defective Products

  • If your product is damaged or defective, please contact us within 48 hours of receiving the product with photos of the product and packaging.
  • To claim a return for a damaged product, you will need to make an unboxing video while opening the package. This is required to help us understand the issue and prevent any fraudulent claims.
  • We will either issue a refund or send a replacement, depending on your preference.

Refunds

  • Since we deal with exclusive party wear clothing and jewellery, we have a strict No Returns policy unless the item is faulty.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us: