Privacy Policy
This Privacy Policy explains how Shine with Kasturi (“the Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your Personal Information when you visit our website or purchase products from us.
Contact
If you have any questions about this Privacy Policy, would like further information about how we handle your Personal Information, or wish to make a privacy-related complaint, please contact us:
Shine with Kasturi / Kasturi and Co.
Email: [Insert Contact Email]
Address: [Insert Business Address]
Collecting Personal Information
When you visit or use our Site, we may collect information about your device, your browsing activity, purchases, and interactions with us. We may also collect information that you voluntarily provide when contacting us for assistance.
For the purposes of this Privacy Policy, “Personal Information” means information that identifies, or could reasonably be used to identify, an individual.
Device Information
Purpose of collection:
We collect device and browsing information to operate the Site correctly, understand how visitors use our website, improve website performance, conduct analytics, and provide a better browsing experience.
Source of collection:
This information may be collected automatically when you access the Site through cookies, log files, web beacons, pixels, tags, and similar technologies.
Disclosure for a business purpose:
Device information may be shared with website, ecommerce, analytics, advertising, technology, and other service providers, including Shopify where applicable.
Information collected may include:
- Web browser type and version
- IP address
- Time zone
- Cookie information
- Pages and products viewed
- Search terms
- Referring websites
- Website interactions and browsing activity
Order Information
Purpose of collection:
We collect order information to process and fulfil your purchases, accept payments, arrange delivery, issue invoices and order confirmations, communicate with you about your order, prevent fraud or misuse, and provide information about our products and offers where permitted by law and consistent with your preferences.
Source of collection:
Order information is collected directly from you when you place an order or provide information during checkout.
Disclosure for a business purpose:
Your information may be shared with Shopify and other service providers involved in payment processing, order fulfilment, shipping, delivery, customer communication, website management, and related business operations.
Information collected may include:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Order and transaction details
Customer Support Information
When you contact Shine with Kasturi for customer support or other enquiries, we may collect information that you voluntarily provide.
Purpose of collection:
This information helps us respond to enquiries, provide customer support, resolve issues, assist with orders, and maintain appropriate records of customer communications.
Source of collection:
Information is collected directly from you.
Information collected may include:
- Name
- Email address
- Phone number
- Enquiry details
- Order information
- Other information you choose to provide
If customer support, contact forms, live chat, or similar services are provided through third-party platforms, those providers may process your information on our behalf.
Using Personal Information
We may use your Personal Information to:
- Provide and sell our jewellery products and services
- Process orders and payments
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with you about purchases and enquiries
- Provide customer support
- Improve our website, products, and services
- Understand website usage and customer preferences
- Detect, prevent, and investigate fraud, misuse, or security issues
- Send information about products, services, promotions, or offers where permitted by law and consistent with your preferences
Lawful Basis
Where the General Data Protection Regulation (“GDPR”) applies, we may process Personal Information based on one or more of the following lawful grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Protection of your vital interests
- Performance of a task carried out in the public interest
- Our legitimate interests, provided those interests do not override your fundamental rights and freedoms
Retention
We retain Personal Information for as long as reasonably necessary to fulfil the purposes for which it was collected. This may include processing orders, maintaining business and transaction records, complying with legal obligations, resolving disputes, and protecting our legal rights.
Where permitted under applicable law, you may request deletion of your Personal Information. Certain information may need to be retained where we are legally required to keep it.
Automatic Decision-Making
Where GDPR applies, you may have the right to object to processing based solely on automated decision-making, including profiling, where such processing has legal or similarly significant effects.
We do not use fully automated decision-making that produces legal or similarly significant effects using customer Personal Information.
Third-party ecommerce, payment, security, or other service providers may use limited automated processes for purposes such as fraud prevention, payment verification, and transaction security.
Selling Personal Information
Shine with Kasturi does not sell your Personal Information.
We may disclose Personal Information to trusted service providers that assist us with website operations, ecommerce, payment processing, shipping, analytics, customer support, marketing, security, and other legitimate business functions.
Cookies
Cookies are small data files stored on your computer, mobile phone, or other device when you visit our Site.
We may use different types of cookies and similar technologies, including functional, performance, analytics, advertising, social media, and content-related cookies.
Cookies may help us to:
- Remember your preferences and actions
- Keep products in your shopping cart
- Improve website functionality
- Understand how visitors use our Site
- Measure website performance
- Support relevant advertising and marketing activities where applicable
A cookie may remain on your device for different periods depending on whether it is a session cookie or a persistent cookie. Session cookies generally expire when you close your browser, while persistent cookies remain until they expire or are deleted.
You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain features or functionality of the Site.
Most browsers automatically accept cookies, but you can generally change your browser settings to accept, reject, delete, or block cookies.
For additional information about cookies, you may visit www.allaboutcookies.org.
Blocking cookies may not completely prevent information from being shared with certain third-party analytics or advertising providers. Additional privacy and opt-out controls may be available directly through those providers.
Do Not Track
There is currently no consistent industry standard for responding to “Do Not Track” browser signals. As a result, our Site may not change its data collection or usage practices when such a signal is detected.
Data Security
We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, misuse, accidental loss, alteration, disclosure, or destruction.
Our security measures may include:
- Access controls and authentication procedures
- Encryption of sensitive information where appropriate
- Restricted access to systems and databases
- Security procedures for employees and contractors
- Appropriate technical and organisational safeguards
However, no method of transmitting or storing information electronically over the Internet can be guaranteed to be completely secure. We encourage you to take appropriate care when providing Personal Information online.
Storage of Personal Information
Personal Information may be stored electronically using secure systems and databases operated by us or by third-party service providers acting on our behalf.
Access to Personal Information is limited to authorised employees, contractors, and service providers who require the information to perform their responsibilities or provide services to us.
When Personal Information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal, regulatory, accounting, or business record-keeping requirements.
Children’s Privacy
Our Site is not intended for children under the age of 14.
We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that a child has provided us with Personal Information, please contact us using the details provided above so that we can review the information and, where appropriate, delete it.
Your Rights
Depending on where you are located and which privacy laws apply, you may have rights relating to your Personal Information, including the right to:
- Request access to your Personal Information
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your Personal Information is collected and handled
To exercise an applicable privacy right, please contact us using the contact details provided above.
We may need to verify your identity before completing certain requests.
Complaints
If you have concerns or a complaint about how we collect, use, store, or handle your Personal Information, please contact us using the contact details above.
We will review your complaint and take reasonable steps to address your concerns.
If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.
For Australian privacy matters, you may contact the Office of the Australian Information Commissioner (OAIC) where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, privacy practices, legal requirements, or regulatory obligations.
Any updates will be published on this page together with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your Personal Information, please contact:
Shine with Kasturi / Kasturi and Co.
Website: https://shinewithkasturi.com.au/
Email: sale@shinewithkasturi.com.au